Frequently Asked Questions

Yes. We are EESS registered, meet Australian standards (SAA, RCM, etc.), and are an accredited member of the Lighting Council of Australia. We are regularly audited to ensure our products are safe, compliant, and of the highest quality.

As a trade/retail wholesaler, we do not sell directly to the public. However, we’re happy to discuss your project and recommend a suitable partner. You can also view our Distributors page or contact us on 1300 641 261.

Yes — most products include a 3 or 5-year warranty, depending on the item. Please refer to the individual product listing or contact us for details.

Yes — all our LED strips are dimmable when paired with a compatible dimmable driver and dimmer. We recommend our own drivers, which are backed by a 5-year warranty.

We strongly recommend installation by a licensed electrician for both safety and warranty coverage.

Switching to LED lighting may reduce your electricity bill by up to 40%, depending on your current setup and usage.

Yes — all our downlights are IC-4 rated, meaning they are safe to install under insulation in compliance with Australian standards.

Absolutely — we offer retrofit advice and product solutions for smooth, efficient upgrades.

Yes — we provide free consultations and may be able to create lighting plans for your project. Please contact us to discuss your requirements.

Yes — we frequently export to Europe, the Middle East, and the South Pacific. Contact us to discuss your export requirements.

Yes — our in-house assembly line allows many of our LED strip products to be supplied in custom lengths, colours, and specifications to suit your project.

Please contact us with proof of purchase and product details. We will guide you through our warranty or return process to ensure a fast resolution.

As a trade wholesale supplier, we offer approved trade account terms. For specific orders, we can also accept credit card or EFT payments. Please contact us to discuss further.

As part of our service commitment, we support our clients after installation — offering troubleshooting guidance, supplying replacement parts, and, in certain scenarios, attending site. We can also connect you with trusted installers for ongoing maintenance.

In some cases, yes — especially for large or specialised projects. Contact us to discuss sample availability.

Yes — we can provide volume pricing for large or repeat orders. Please contact our sales team for a quote.

Many products are assembled in-house, allowing for rapid turnaround. Custom products may require additional time — we’ll confirm lead times when you place your order.

We don’t provide in-house installation, but we can recommend trusted installers and, in certain scenarios, attend site for service.

Our priority is delivering exceptional value through high-quality products, warranties, and service. While we don’t advertise a formal price-match policy, we’re happy to review comparable quotes from other suppliers to see if we can match or beat them. We always encourage customers to compare more than just price – consider factors such as warranty length, product quality, compliance, and after-sales support.